ARTICLE 1 – IDENTIFICATION
These terms and conditions apply to all services offered by SERRENDY CANNES, a simplified joint stock company with capital of €3,000
, RCS Cannes – SIRET: 820 574 754 00033
Intra-community VAT number: FR74820574754
Registered office: 85 avenue du Maréchal Juin, 06400 Cannes, France
Professional license: CPI 0605 2017 000 021 805 (Real estate and business transactions – issued by the Nice Côte d’Azur Chamber of Commerce and Industry)
Email: contact@serrendy.com
ARTICLE 2 – PURPOSE
The Company offers on the website www.serrendy.com (hereinafter the "Website"):
The booking of furnished real estate for short stays, as an agent (hereinafter "Rental Booking");
Personalized concierge services for tenants (hereinafter the "Services").
Rental Reservations are made via approved partner platforms (hereinafter referred to as "Partner Sites").
Any order or reservation implies full and complete acceptance of these GTC.
These services are reserved for persons who are legally capable of entering into contracts. The current version of the GTC is the one available on the Website on the day of subscription.
ARTICLE 3 – SERVICES
3.1 – RESERVATION OF GOODS
The Company offers seasonal rental properties, available for booking via:
The Website,
Partner Websites (Airbnb, Abritel, etc.),
Telephone or email.
3.2 – CONCIERGE SERVICES
Concierge services are optional, payable by the Tenant, and must be paid for before the arrival date.
They include, in particular:
Provision of a cleaning lady,
Airport transfer with private driver,
Grocery shopping (on arrival and/or during the stay),
Other personalized services on request.
The Company reserves the right to delegate these services to qualified third-party service providers. Tenants are invited to submit their specific requests via the Partner Site, by email or telephone.
ARTICLE 4 – ORDER PROCESSING
4.1 – RENTAL RESERVATION
Reservations can be made:
Online via Partner Sites (specific conditions apply to each platform),
Via the Company's Website,
Or by written contract.
The Reservation is only considered final after receipt of:
The deposit,
Supporting documents (ID + proof of civil liability insurance),
Confirmation of the security deposit via our partner Swikly.
4.2 – CONCIERGE SERVICES
Services must be ordered at least 72 hours before the start of the stay.
Orders become irrevocable upon written confirmation (email, partner messaging, etc.) and must be paid in full.
The Company reserves the right to refuse any order placed after the deadline or not paid within 72 hours.
ARTICLE 5 – PRICE
The prices of Rental Reservations and Services are expressed in euros, including all taxes (TTC).
They are communicated:
On the Website,
On Partner Websites,
Or when confirming the Order.
Prices may vary depending on the season, length of stay, number of people, and content of the service.
The applicable price is the one indicated at the time of confirmation of the Reservation or Order.
ARTICLE 6 – PAYMENT METHODS
6.1 – RENTAL RESERVATION
Payment can be made by:
Bank transfer,
Credit card,
Cash (up to the legal limit of €1,000).
Checks are not accepted.
The deposit is managed through our partner Swikly.
6.2 – CONCIERGE SERVICES
Payment must be made before the service is provided, by:
Credit card,
Bank transfer,
Cash (up to a limit of €1,000).
Checks are not accepted.
6.3 – USE OF THE DEPOSIT
In the event of damage, the Company reserves the right to deduct all or part of the deposit via Swikly.
The amount deducted will include:
The cost, including tax, of replacement or repair (materials + labor)
20% management fee.
ARTICLE 7 – GENERAL OBLIGATIONS
7.1 – TENANTS
Tenants agree to:
Do not publish defamatory comments about the Company,
Use the Site in accordance with the law,
Provide up-to-date information,
Respect the rules of conduct in the rented premises,
Do not sublet, transfer, or lend the property,
Leave the property clean upon departure (failing this, additional cleaning costs will be deducted from the deposit).
7.2 – THE COMPANY
The Company undertakes to perform the services as described in the Order or Reservation.
It is not responsible for services not described or ordered.
ARTICLE 8 – LIABILITY
8.1 – ABOUT THE COMPANY
The Company acts as an intermediary. Its liability is limited to direct damages, except in cases of force majeure, fault on the part of the Lessee, or third parties.
The Company may suspend or refuse to perform services in the event of a breach of these GTC by the Lessee.
8.2 – LIMITATIONS
The Company is not liable for:
Services provided by third parties,
Unpredictable service interruptions (strikes, weather, pandemics, etc.),
Indirect damages (loss of image, business, etc.),
Content or services offered on linked external websites.
8.3 – TENANTS
Tenants must comply with:
The Company's Terms and Conditions,
The Terms and Conditions of Partner Sites.
They indemnify the Company against any claims or damages resulting from a breach of these obligations.
ARTICLE 9 – CANCELLATION
9.1 – RESERVATION OF PROPERTY
Free cancellation up to 14 days prior to arrival (check-in time specified in the confirmation email).
Less than 14 days: 100% of the amount due.
Early departure: no refund.
The Company may cancel a Reservation if:
The balance has not been paid,
Supporting documents have not been provided,
The deposit has not been validated via Swikly,
Or in the event of a previous dispute with the Tenant.
9.2 – CONCIERGE SERVICES
The cancellation conditions for Services are exactly the same as those for Rental Reservations:
Free cancellation up to 14 days before arrival,
Less than 14 days: total amount due,
No compensation for services not used in whole or in part after the scheduled date.
The Company may cancel a service in the event of a service provider's unavailability, with a full refund.
ARTICLE 10 – RIGHT OF WITHDRAWAL
In accordance with Article L.221-28 of the Consumer Code, no right of withdrawal applies to:
Accommodation services,
Transportation services, catering, activities on specific dates.
The Tenant therefore agrees not to benefit from a withdrawal period.
ARTICLE 11 – INTELLECTUAL PROPERTY
The Website, its content, and the KIKILOUE and SERRENDY trademarks are protected by intellectual property law.
Any unauthorized reproduction or use, even partial, is strictly prohibited.
The Tenants expressly authorize the Company to publish:
Their reviews,
Their first name or surname (or pseudonym),
Photos of the accommodation (taken during their stay),
on the Website and partner platforms as examples or testimonials.
ARTICLE 12 – TRANSFER OF CONTRACT
The Tenant may transfer their Reservation to a third party, subject to:
To inform the Company by registered letter with acknowledgment of receipt at least 7 days before the start of the stay,
That the third party fulfills the same rental conditions.
The former and new Tenants are jointly and severally liable:
Payment of the balance,
Associated service fees,
Any consequences related to this transfer.
ARTICLE 13 – PERSONAL DATA
The Company collects and processes Tenants' personal data in accordance with the General Data Protection Regulation (GDPR).
The data collected is used:
To process Reservations and Orders,
For administrative and commercial management purposes,
To send offers and communications (if prior consent has been given).
In accordance with current legislation, the Tenant has the right to access, rectify, oppose, and delete their personal data.
To exercise these rights: contact@serrendy.com
ARTICLE 14 – APPLICABLE LAW – DISPUTES
These Terms and Conditions are subject to French law.
In the event of a dispute, the parties shall endeavor to resolve the dispute amicably.
Failing this, the dispute shall be referred to the court with territorial jurisdiction in accordance with the Code of Civil Procedure.
ARTICLE 15 – LANGUAGE
The Terms and Conditions are written in French.
In the event of any discrepancy in translation, only the French version shall prevail.
ARTICLE 16 – PARTIAL INVALIDITY
If any provision of these Terms and Conditions is declared invalid, this shall not affect the validity of the other provisions, which shall remain fully applicable.
ARTICLE 17 – CUSTOMER SERVICE CONTACT
Mailing address: SERRENDY CANNES – 85 avenue du Maréchal Juin – 06400 Cannes – France
Email: contact@serrendy.com
Phone: +33 4 22 17 02 73
These Terms and Conditions are current as of April 26, 2025.
